Field Support Specialist (FSS)
Reports to: Project/Program Manager
Location: Afghanistan and Kuwait
Field Support Specialist (FSS) will be responsible for providing resources to support installation, configuration, sustainment, testing and integration of networking and computing equipment in the customer’s infrastructure and computing environment. The FSS will provide installation technical support in troubleshooting and correcting problems associated with classified and unclassified networks and computers as directed by the customer. The FSS will provide in-depth knowledge of, configuration, upgrade, installation, testing and troubleshooting of computing equipment in classified and unclassified enterprise environments. The FSS will attend weekly Peer Reviews and status update meetings. As instructed by the customer, the FSS will be required to travel when necessary and directed to any customer’s site location in Southwest Asia, Europe and Africa. All travel will be approved by the customer.
Experience, Skills and Background required:
Field Support Specialist is desired to have Associate’s Degree in Computer Science, Engineering, Mathematics, or other directly related subject required but Bachelor’s degree preferred; 2 years of additional experience can be substituted for a degree. The FSS will meet the following qualifications in the following: knowledge of the customer network architecture, topology, and protocols; network design principles and concepts; RRAS, DNS, ISDN, E1, TCP/IP and other network protocols; remote access technology concepts; network systems design, development, testing, installation, operations, management, and maintenance concepts and methods; network security principles and methods; network management tools Firewall NG and Provider-1; COTS network products and components to include network operating systems, routers, switches, firewalls, pair gain modems, and intrusion detection systems; desktop and server operating systems to include Windows 7, Active Directory; knowledge of CITRIX Metaframe XPe, SMS 2003, Symantec and Veritas products; making and running cables; knowledge of INMARSAT, satellite communications and pair gain modems; working knowledge of mobile phones such as Iridium and Thuraya; in-depth knowledge of PC hardware and COTS/GOTS packages; new and emerging network technologies and standards and/or industry trends; acquisition management policies and procedures; contract principles, including the responsibilities of each party to a contract; analysis and evaluation methods; oral and written communication techniques; Workplace collaboration sufficient to plan and carry out difficult and complex network assignments and develop new methods, approaches, and procedures; provide advice and guidance on a wide range and variety of complex network issues; interpret network policies, standards, and guidelines; conduct analyses and recommend resolution of complex network issues; advise on the design, development, and integration of network systems consistent with existing or planned network infrastructures; advise on and implement network security; evaluate and recommend adoption of new or enhanced approaches for delivering network services; monitor network performance and performing network diagnostics; troubleshoot network problems; plan for, test and install network software and hardware components, upgrades and fixes; develop requirements for the acquisition of network hardware, software and services; identify and define technical requirements applied to the design, development, implementation, management, and support of systems and networks; evaluate and advise on alternate approaches; evaluate and test software and hardware products; evaluate proposals for the acquisition of network products or services; prepare and present studies, reports and briefings; represent the organization in interactions with other organizations; provide technical leadership on group projects..
The individual also must meet the following qualifications:
- Meet DoD 8570.01-M IAT I and CE requirements
- Microsoft Certification
- A+ Certification
- Security+ Certification
- ITILv3 Foundations Certification preferred
- Ability to perform standard imaging tasks for computer workstations
- Ability to troubleshoot office automation software issues
- Ability to troubleshoot office automation hardware issues
- maintain a Secret (SSBI) clearance
- able to meet overseas medical and dental deployment qualifications
- pass random drug testing(s)
- travel 20-25% of the time under possible hostile conditions
- pre-deployment training
- able to lift and carry at least 40 lbs
- designated as an emergency essential personnel
- carry and respond to pagers and/or cell phones
- able to follow instruction to complete certain task with assistance, i.e. satellite standup
Is the Transcendence environment right for you? Find out for yourself; call 866.382.3344 to apply.
Transcendence, Inc. is an Equal Opportunity/Affirmative Action employer. Click here for more employment opportunities.