Help Desk Services
Your employees’ knowledge of and confidence in the systems and networks they use to do their job are essential. Transcendence’s help desk services are available 24 hours a day, seven days a week, and will give your staff the resources and support they need in times of crisis. Transcendence provides a dedicated technical support team of experienced and certified systems engineers.
With help desk support services, Transcendence will:
- Provide employee training on computers and application software.
- Monitor user activities and provide system support as needed.
- Analyze, troubleshoot, and resolved user systems and peripheral problems.
- Maintain reports of trouble calls and resolutions.
- Evaluate, test and support hardware and software acquisitions.
- Maintain equipment status, maintenance and repair records.
- Coordinate equipment repairs.
- Be available 24 hours a day, seven days a week.
Let Transcendence become a part of your team. For more information, contact us today at 866.382.3344, or email firstname.lastname@example.org.